Shipping policy

Thank you for choosing Agafay Souk for your Moroccan decor needs, we are committed to ensuring your shopping experience is smooth and enjoyable, and that your purchased items arrive in a timely and secure manner. This Shipping Policy outlines important information regarding shipping, delivery, and related processes.

Processing Time:

  • Once your order is placed, please allow 1-3 business days for processing and packaging before shipment.


Order Tracking:

  • Once your order is shipped, you will receive a confirmation email containing a tracking number and a link to track the progress of your shipment. Please allow up to 24 hours for the tracking information to become active.

Customs and Duties:

  • For international orders, please be aware that customs duties, taxes, and fees may be imposed by your country's customs authorities. These charges are the responsibility of the recipient and are not included in the total order amount or shipping fees. Please check with your local customs office for more information.

Delivery Time:

  • Delivery times may vary depending on your location and the chosen shipping method. Estimated delivery times will be provided during checkout. Please note that unforeseen delays, such as customs processing, may affect the delivery timeline.

Address Accuracy:

  • It is essential to provide accurate shipping information during checkout. We are not responsible for delays or delivery issues caused by incorrect or incomplete addresses. Please double-check the provided address before finalizing your order.

Delivery Concerns:

  • If you encounter any issues with the delivery of your order, please contact our customer support team at support@agafaysouk.com as soon as possible. We will work diligently to address any concerns and ensure a satisfactory resolution.

Lost or Damaged Shipments:

  • In the rare event that your shipment is lost or arrives damaged, please contact us within 7 days of the expected delivery date. We will initiate a thorough investigation and take appropriate steps to resolve the issue.

Thank you for choosing us to bring the beauty of Moroccan decor into your space. If you have any further questions or require assistance, please don't hesitate to reach out to our dedicated customer support team.